Last updated: 30-09-2026

At RBN Games, we think it is important that you receive a product that works properly. That is why used and refurbished products are checked by us and, where applicable, tested before they are sold.

Our products come with a standard 3-month warranty, unless explicitly stated otherwise for the product concerned.

This warranty policy supplements our Terms and Conditions and does not limit your statutory rights as a consumer.

1. Warranty period

RBN Games provides a standard 3-month warranty on, among other things:

  • games;
  • consoles;
  • controllers;
  • accessories;
  • used products;
  • refurbished products.

The warranty period starts on the day you receive the product.

If a different warranty period is explicitly stated for a specific product, the warranty period stated for that product applies.

2. New, used and refurbished products

RBN Games sells products in different conditions. The condition of the product is stated on the product page.

New products

Products offered as new are sold as new. Any particulars are stated with the product where relevant.

Used products

Used products have been used before and may show normal signs of use in keeping with the age and condition of the product.

Used products are checked by RBN Games and, where applicable, tested before they are offered.

Refurbished products

Refurbished products are used products that have been checked, tested and cleaned by RBN Games and, where necessary, serviced, repaired or fitted with replacement parts.

Refurbished does not mean that a product is cosmetically identical to a new product. Normal signs of use may be present, unless stated otherwise with the product.

3. What is covered by our warranty?

The RBN Games warranty covers technical defects that occur during the warranty period under normal and correct use and that were not caused by the customer, a third party or external circumstances.

When assessing a warranty claim, we consider, among other things:

  • the nature of the reported defect;
  • the condition and age of the product;
  • the product description;
  • the technical condition of the product;
  • any damage;
  • any hardware or software modifications;
  • the probable cause of the defect.

4. What is not covered by our warranty?

The warranty does not cover damage, defects or problems caused after delivery by the customer, a third party, misuse or external circumstances.

This includes, among other things:

  • normal wear and tear in keeping with the use and age of the product;
  • normal cosmetic signs of use in keeping with the stated product condition;
  • drop, impact, pressure and breakage damage;
  • water, moisture and other liquid damage;
  • corrosion, oxidation or short circuits resulting from moisture or liquids occurring after delivery;
  • fire damage or damage from other external causes;
  • damage resulting from incorrect, careless or improper use;
  • damage caused by connecting the product incorrectly;
  • damage caused by unsuitable power supplies, adapters, cables, batteries or accessories;
  • damage caused by improper maintenance or unsuitable cleaning products;
  • overheating caused by the customer;
  • damage resulting from blocked or covered ventilation openings;
  • use of equipment in an insufficiently ventilated or unsuitable environment;
  • damage caused by extreme heat, cold, humidity or other unsuitable environmental conditions;
  • damage related to opening or disassembling the product;
  • repairs carried out by yourself or by third parties;
  • replacing, removing, modifying or soldering internal components;
  • hardware modifications;
  • software modifications;
  • custom firmware, jailbreaks, homebrew, hacks or other software not supported by the manufacturer;
  • modifying or removing system software or firmware;
  • changes to settings, firmware or software that caused the defect;
  • modifying, disabling or removing security, cooling or ventilation functions;
  • damaged, removed or tampered serial numbers or identifying features;
  • other changes made by the customer or a third party that caused or are related to the reported problem.

Do you have a problem with a product during the warranty period? Always contact RBN Games first before opening or repairing the product or making any hardware or software changes.

5. Opening, repairing and modifying

If a product is opened, disassembled, repaired or modified by the customer or a third party after delivery, this may affect the warranty.

Defects or damage caused by or related to such work or modifications are not covered by the RBN Games warranty.

This applies to both hardware and software modifications.

Examples include:

  • opening or disassembling a console, controller or accessory;
  • replacing or removing internal components;
  • soldering work;
  • installing a modchip;
  • modifying or replacing parts of the cooling system;
  • repairs not carried out by RBN Games;
  • installing custom firmware;
  • jailbreaks;
  • homebrew;
  • software hacks or modifications;
  • other hardware or software changes not supported by the manufacturer.

6. Checks for previous work and modifications

In the event of a warranty claim, RBN Games may examine the product technically and visually.

Thanks to our experience in checking, cleaning, repairing and refurbishing consoles, controllers and other hardware, in many cases we can determine whether a product has been opened, disassembled, repaired, damaged or modified after delivery.

In doing so, we may look at, among other things:

  • marks on screws, housing, clips and mounting points;
  • damaged, missing, non-matching or incorrectly fitted screws;
  • signs of the housing having been opened or disassembled;
  • damaged clips, seals or mounting points;
  • soldering and modified electrical connections;
  • replaced, removed or modified internal components;
  • changes to fans, cooling or thermal paste;
  • non-original or modified parts;
  • hardware modifications;
  • software modifications and custom firmware;
  • signs of previous repair or maintenance work;
  • water, moisture and liquid damage;
  • corrosion and oxidation;
  • signs of overheating or other physical damage.

We therefore ask you, when making a warranty claim, to always state fully and correctly whether the product has been opened, altered, repaired, modified or changed in any other way after receipt.

If our investigation shows that work, modifications or damage were not mentioned in the warranty claim, we will take these findings into account when assessing the claim.

Opening, altering or repairing a product does not automatically mean that all statutory consumer rights lapse. However, if the reported defect was caused by or is related to such work, changes or damage, the defect concerned is not covered by the RBN Games warranty.

7. Water, moisture and liquid damage

Water, moisture and liquid damage occurring after delivery is not covered by the RBN Games warranty.

This applies not only to water, but also to other liquids such as soft drinks, coffee, cleaning products and other substances that can damage the product.

This also includes consequential damage such as:

  • corrosion;
  • oxidation;
  • short circuits;
  • damaged circuit boards or electronic components;
  • other technical faults caused by moisture or liquids.

If signs of water, moisture or liquid damage are found during the investigation and this damage is the cause of, or related to, the reported defect, the problem concerned is not covered by our warranty.

8. Overheating and ventilation

If a product overheats due to a technical defect under normal and correct use, this may be covered by our warranty.

Overheating damage is not covered by the warranty if it was caused by use, modifications or circumstances after delivery.

This includes, among other things:

  • blocking or covering ventilation openings;
  • use in an insufficiently ventilated or enclosed space;
  • placement on a surface that obstructs airflow;
  • exposure to extreme heat;
  • removing, disabling or modifying fans;
  • changing the cooling system;
  • hardware or software changes that affect temperature, performance, voltage, fan speed or cooling.

9. Games and other physical media

Games and other physical media are checked by RBN Games and, where applicable, tested before they are sold.

Damage occurring after receipt by the customer is not covered by our warranty.

For disc-based games, the following situations, among others, are not covered by the warranty:

  • scratches on the disc occurring after delivery;
  • cracks, breaks or other physical damage;
  • damage to the data layer;
  • damage to the label or top side of the disc;
  • damage caused by incorrect use or improper storage;
  • damage caused by a console, disc drive or other device of the customer;
  • damage caused by incorrect cleaning, polishing or treatment of the disc.

If a game does not work properly on receipt and the problem was not caused by the customer, this may be covered by our warranty.

10. Signs of use and cosmetic condition

Used and refurbished products are not new. Normal signs of use in keeping with the age and stated condition of the product do not in themselves constitute a technical defect.

This may include, for example, light scratches, discolouration, wear and other normal cosmetic signs of use.

If a specific damage, characteristic or deviation was clearly stated with the product before purchase, a warranty claim cannot simply be made because of that same previously stated characteristic.

11. Submitting a warranty claim

Do you have a problem with a product within the warranty period? Please contact us first via:

customerservice@rbngames.com

If possible, please include:

  • your order number;
  • the product concerned;
  • a clear description of the problem;
  • when the problem started;
  • any photos or a video showing the problem;
  • whether the product has been opened, repaired, altered or modified after receipt.

This information helps us assess the problem as quickly as possible.

Do not send a product straight back to us for a warranty claim. Please contact us first so that we can give you the right instructions for investigation or return.

12. Investigation of a warranty claim

RBN Games may examine the product to establish the nature and cause of the reported problem.

Depending on the product, we may check, among other things:

  • technical functioning;
  • the nature and cause of the defect;
  • the physical and cosmetic condition;
  • drop, impact or other physical damage;
  • water, moisture and liquid damage;
  • corrosion and oxidation;
  • signs of overheating;
  • hardware modifications;
  • software modifications;
  • signs of opening, disassembly or previous repairs;
  • serial numbers and other identifying features;
  • the presence and condition of supplied parts and accessories.

For controllers, we may also test the joysticks, buttons, triggers, connections, wireless connection and other functions.

For games, we may check the condition of the disc or cartridge and test the product on suitable hardware.

13. Handling a valid warranty claim

If, after assessment, the reported problem turns out to be covered by our warranty, RBN Games will provide a suitable solution.

Depending on the product, the defect and availability, this may consist of, for example:

  • repair of the product;
  • replacement with an equivalent product;
  • if repair or replacement is not possible or reasonable, another suitable solution.

Because RBN Games sells many used, refurbished, retro and special products, an identical replacement item may not always be available.

14. Shipping costs for warranty

If, after assessment, there is a valid warranty claim, the necessary shipping costs for handling the warranty are not borne by the customer.

Therefore, always contact us first before returning a product. We will then tell you how the product should be returned.

If a product is sent in a different or unnecessarily expensive way without prior consultation, additional shipping costs that could reasonably have been avoided may remain payable by the customer, to the extent permitted by law.

15. When a problem is not covered by the warranty

If our investigation shows that the defect or damage is not covered by our warranty, we will inform you and, where possible, explain what was found during the investigation.

If repair is possible, we may where possible offer a quote for a paid repair.

A paid repair will not be carried out without your permission.

16. Warranty and right of withdrawal

Warranty and the statutory right of withdrawal are two different arrangements.

The right of withdrawal in principle gives a consumer the option to withdraw from an online purchase within the statutory cooling-off period without giving any reason.

Warranty relates to technical defects and problems with a product.

More information about returning an order can be found in our Return Policy.

17. Statutory rights

The RBN Games warranty does not limit consumers’ statutory rights.

The statutory rules on conformity also apply to used and refurbished products. In assessing what a consumer may reasonably expect of a used product, account may be taken of, among other things, the age, price, condition, product description and information provided about the product before purchase.

The expiry of our 3-month warranty period therefore does not automatically mean that any statutory rights of the consumer have lapsed.

18. Orders from abroad

This warranty policy also applies to products that RBN Games delivers to consumers in other countries to which we ship.

If mandatory consumer rights apply in the country where the consumer lives, those rights are not limited by this warranty policy.

19. Contact

Do you have questions about our warranty or a problem with a product? Please contact us:

RBN Games
Amstelstraat 30
9673 HX Winschoten
The Netherlands
Chamber of Commerce (KvK) number: 94639396
Email: customerservice@rbngames.com
Phone: +31 (0)6 13191722

Frequently asked questions

How much warranty do I get with RBN Games?

RBN Games provides a standard 3-month warranty on our products, unless explicitly stated otherwise for the product concerned.

Does the warranty also apply to used games?

Yes. Used games also come with a standard 3-month warranty. Damage that occurs after delivery, such as new scratches, breaks or other damage to a disc, is not covered by our warranty.

What if my console overheats?

If a console overheats due to a technical defect under normal and correct use, this may be covered by our warranty. Overheating caused by, for example, blocked ventilation, misuse or modifications to the device is not covered by the warranty.

Is water damage covered by the warranty?

No. Water, moisture or liquid damage occurring after delivery is not covered by our warranty. This also applies to consequential damage such as corrosion, oxidation and short circuits.

May I open a console or controller myself?

We advise against this during the warranty period. Defects caused by or related to opening, disassembling, repairing or modifying the product are not covered by our warranty. If you have a problem, always contact RBN Games first.

Can RBN Games tell whether a product has been opened or modified?

In many cases, yes. During a warranty investigation, we check both the technical and physical condition of the product where necessary. Signs of opening, changed screws, soldering, replaced parts, changes to the cooling, custom firmware and other modifications can be detected during this check.

We therefore always ask customers to state honestly and fully if any work or changes have been made to the product after receipt.

May I install custom firmware, homebrew or other modifications?

Hardware and software modifications may affect the warranty. Problems caused by or related to custom firmware, jailbreaks, homebrew, hacks, modchips or other unsupported changes are not covered by our warranty.

Who pays the shipping costs for a valid warranty claim?

In the case of a valid warranty claim, the necessary shipping costs for handling the warranty are not borne by the customer. Always contact us first for return instructions.