Last updated: 30-09-2026
This return policy applies to online purchases from RBN Games and supplements our Terms and Conditions. Consumers also have statutory rights regarding withdrawal, warranty and conformity.
1. Right of withdrawal
As a consumer, you in principle have the right to withdraw from an online purchase within 14 days of receipt without giving any reason.
The withdrawal period starts on the day after you, or a third party designated by you who is not the carrier, received the product.
If one order consists of several products delivered separately, the withdrawal period in principle starts after the last product has been received.
You do not have to give a reason for your withdrawal.
2. Registering a return
To exercise your right of withdrawal, you must clearly inform us within the withdrawal period that you wish to withdraw from the agreement.
This can be done, among other ways, via:
Email: customerservice@rbngames.com
If possible, please include your order number so that we can process your return more quickly.
You can also use the online withdrawal function on our website: Cancel a purchase.
After notifying us of your withdrawal, you in principle have 14 days to return the product.
3. Return address
Returns can be sent to:
RBN Games
Return # [order number]
Amstelstraat 30
9673 HX Winschoten
The Netherlands
We advise you to clearly state your order number with the return so that we can link it to your order correctly and quickly.
4. Return costs
The direct costs of returning a product when exercising the statutory right of withdrawal are borne by the customer.
The amount of these costs depends on the carrier, shipping method, dimensions and weight of the return you choose.
We advise you to send returns with Track & Trace or another traceable shipping method and to keep the proof of shipment until the return has been fully processed.
A traceable shipping method is advice, not a condition for exercising the statutory right of withdrawal.
5. Examining a product during the cooling-off period
During the cooling-off period, you may unpack and examine a product to the extent necessary to establish its nature, characteristics and functioning, comparable to what would reasonably be possible in a physical shop.
You may therefore inspect a product and, where necessary, test it to a limited extent to assess whether it is suitable for you.
If you use the product more than necessary to establish its nature, characteristics and functioning and this results in a reduction in value, RBN Games may charge this reduction in value to the extent permitted by law.
6. Packaging and accessories
We ask you to return the product complete, with the supplied accessories, cables and other parts, as far as reasonably possible.
Use the original product packaging where reasonably possible. Missing or opened original packaging does not automatically mean that the right of withdrawal lapses.
If missing parts, accessories, damage or more extensive use have resulted in a demonstrable reduction in value, this reduction may be charged to the customer to the extent permitted by law.
7. Inspection of returns
We inspect the return after receipt.
Depending on the product, we check, among other things:
- whether the returned product matches the product we delivered;
- the general and technical condition of the product;
- any damage and signs of use;
- whether supplied accessories, cables and parts are present;
- where applicable, the serial number of the product.
RBN Games may register serial numbers of consoles, controllers and other suitable products to prevent return fraud and product swapping.
If a product other than the one RBN Games delivered to the customer is returned, this does not count as a proper return of the delivered product.
8. Consoles, controllers and refurbished products
When consoles, controllers and other electronics are returned, we may carry out additional checks to establish the condition of the returned product.
Depending on the product, checks may include:
- technical functioning;
- stick drift and button functioning on controllers;
- internal and external damage;
- damage or tampering;
- missing cables, parts or accessories;
- serial numbers and other identifying features.
The mere fact that a product has been examined or tested in the necessary way during the cooling-off period does not mean that the right of withdrawal lapses.
If there has been use, damage or handling beyond what is necessary to examine the product, resulting in a demonstrable reduction in value, RBN Games may charge this reduction to the extent permitted by law.
9. Refund
If you withdraw from the entire order under the statutory right of withdrawal, we will refund the purchase price and the original costs of our standard delivery.
If, with the original order, you explicitly chose a more expensive shipping method than our standard delivery, we do not have to refund the difference between standard delivery and the more expensive shipping method.
If you return only part of an order and keep the other products, the original shipping costs will not be refunded.
The direct costs of returning the product to RBN Games are borne by the customer in the case of a return under the right of withdrawal.
We will refund the amounts due at the latest within 14 days after receiving your notice of withdrawal.
We may withhold the refund until we have received the product or until you have shown that you have returned it, whichever is earlier.
Refunds are in principle made using the same payment method used for the original payment, unless explicitly agreed otherwise with you. We do not charge any fees for the refund.
10. Defective, damaged or incorrectly delivered product
A return due to a defective, damaged or incorrectly delivered product is not the same as a regular return because you changed your mind during the cooling-off period.
If you receive a product that does not meet what you could reasonably expect under the agreement, please contact us via customerservice@rbngames.com.
We will then assess together with you which solution is appropriate under the statutory warranty rules.
If a product rightly has to be returned because of a defect or an error by RBN Games, necessary return costs are not borne by the consumer to the extent this follows from the applicable statutory warranty rules.
11. Exceptions to the right of withdrawal
For certain products, a statutory exception to the right of withdrawal may apply.
This may apply, for example, to:
- products manufactured to the consumer’s specifications that are not prefabricated;
- products clearly intended for a specific person or personalised;
- sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
- sealed audio or video recordings or computer software whose seal has been broken after delivery, insofar as this statutory exception applies to the product concerned.
If no statutory right of withdrawal applies to a product, this will be clearly stated before purchase where required.
12. Warranty is separate from the right of withdrawal
The right of withdrawal is separate from your statutory rights if a product is defective or does not meet what you could reasonably expect of it.
Even after the statutory cooling-off period has expired, you may have rights if a product does not conform to the agreement.
More information can be found in our Warranty Policy and our Terms and Conditions.
13. Contact
Do you have questions about a return or would you like help registering a return? Please contact us:
RBN Games
Amstelstraat 30
9673 HX Winschoten
The Netherlands
Email: customerservice@rbngames.com
Phone: +31 (0)6 13191722