{"id":12,"date":"2026-11-13T10:39:03","date_gmt":"2026-11-13T10:39:03","guid":{"rendered":"https:\/\/rbngames.com\/?page_id=12"},"modified":"2026-11-13T10:50:49","modified_gmt":"2026-11-13T10:50:49","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/rbngames.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: 30-09-2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This return policy applies to online purchases from RBN Games and supplements our <a href=\"\/?page_id=1417\">Terms and Conditions<\/a>. Consumers also have statutory rights regarding withdrawal, warranty and conformity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a consumer, you in principle have the right to withdraw from an online purchase within 14 days of receipt without giving any reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal period starts on the day after you, or a third party designated by you who is not the carrier, received the product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If one order consists of several products delivered separately, the withdrawal period in principle starts after the last product has been received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You do not have to give a reason for your withdrawal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Registering a return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, you must clearly inform us within the withdrawal period that you wish to withdraw from the agreement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can be done, among other ways, via:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: customerservice@rbngames.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If possible, please include your order number so that we can process your return more quickly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also use the online withdrawal function on our website: <a href=\"\/?page_id=1413\">Cancel a purchase<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After notifying us of your withdrawal, you in principle have 14 days to return the product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Return address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Returns can be sent to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RBN Games<br>Return # [order number]<br>Amstelstraat 30<br>9673 HX Winschoten<br>The Netherlands<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We advise you to clearly state your order number with the return so that we can link it to your order correctly and quickly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Return costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The direct costs of returning a product when exercising the statutory right of withdrawal are borne by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The amount of these costs depends on the carrier, shipping method, dimensions and weight of the return you choose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We advise you to send returns with Track &amp; Trace or another traceable shipping method and to keep the proof of shipment until the return has been fully processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A traceable shipping method is advice, not a condition for exercising the statutory right of withdrawal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Examining a product during the cooling-off period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">During the cooling-off period, you may unpack and examine a product to the extent necessary to establish its nature, characteristics and functioning, comparable to what would reasonably be possible in a physical shop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may therefore inspect a product and, where necessary, test it to a limited extent to assess whether it is suitable for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you use the product more than necessary to establish its nature, characteristics and functioning and this results in a reduction in value, RBN Games may charge this reduction in value to the extent permitted by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Packaging and accessories<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We ask you to return the product complete, with the supplied accessories, cables and other parts, as far as reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the original product packaging where reasonably possible. Missing or opened original packaging does not automatically mean that the right of withdrawal lapses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If missing parts, accessories, damage or more extensive use have resulted in a demonstrable reduction in value, this reduction may be charged to the customer to the extent permitted by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Inspection of returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We inspect the return after receipt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the product, we check, among other things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>whether the returned product matches the product we delivered;<\/li>\n\n<li>the general and technical condition of the product;<\/li>\n\n<li>any damage and signs of use;<\/li>\n\n<li>whether supplied accessories, cables and parts are present;<\/li>\n\n<li>where applicable, the serial number of the product.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">RBN Games may register serial numbers of consoles, controllers and other suitable products to prevent return fraud and product swapping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a product other than the one RBN Games delivered to the customer is returned, this does not count as a proper return of the delivered product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Consoles, controllers and refurbished products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When consoles, controllers and other electronics are returned, we may carry out additional checks to establish the condition of the returned product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the product, checks may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>technical functioning;<\/li>\n\n<li>stick drift and button functioning on controllers;<\/li>\n\n<li>internal and external damage;<\/li>\n\n<li>damage or tampering;<\/li>\n\n<li>missing cables, parts or accessories;<\/li>\n\n<li>serial numbers and other identifying features.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The mere fact that a product has been examined or tested in the necessary way during the cooling-off period does not mean that the right of withdrawal lapses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there has been use, damage or handling beyond what is necessary to examine the product, resulting in a demonstrable reduction in value, RBN Games may charge this reduction to the extent permitted by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you withdraw from the entire order under the statutory right of withdrawal, we will refund the purchase price and the original costs of our standard delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If, with the original order, you explicitly chose a more expensive shipping method than our standard delivery, we do not have to refund the difference between standard delivery and the more expensive shipping method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you return only part of an order and keep the other products, the original shipping costs will not be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The direct costs of returning the product to RBN Games are borne by the customer in the case of a return under the right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will refund the amounts due at the latest within 14 days after receiving your notice of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may withhold the refund until we have received the product or until you have shown that you have returned it, whichever is earlier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are in principle made using the same payment method used for the original payment, unless explicitly agreed otherwise with you. We do not charge any fees for the refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Defective, damaged or incorrectly delivered product<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A return due to a defective, damaged or incorrectly delivered product is not the same as a regular return because you changed your mind during the cooling-off period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a product that does not meet what you could reasonably expect under the agreement, please contact us via customerservice@rbngames.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will then assess together with you which solution is appropriate under the statutory warranty rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a product rightly has to be returned because of a defect or an error by RBN Games, necessary return costs are not borne by the consumer to the extent this follows from the applicable statutory warranty rules.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Exceptions to the right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For certain products, a statutory exception to the right of withdrawal may apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may apply, for example, to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>products manufactured to the consumer&#8217;s specifications that are not prefabricated;<\/li>\n\n<li>products clearly intended for a specific person or personalised;<\/li>\n\n<li>sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;<\/li>\n\n<li>sealed audio or video recordings or computer software whose seal has been broken after delivery, insofar as this statutory exception applies to the product concerned.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If no statutory right of withdrawal applies to a product, this will be clearly stated before purchase where required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Warranty is separate from the right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal is separate from your statutory rights if a product is defective or does not meet what you could reasonably expect of it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even after the statutory cooling-off period has expired, you may have rights if a product does not conform to the agreement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More information can be found in our <a href=\"\/?page_id=1416\">Warranty Policy<\/a> and our <a href=\"\/?page_id=1417\">Terms and Conditions<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Do you have questions about a return or would you like help registering a return? Please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">RBN Games<br>Amstelstraat 30<br>9673 HX Winschoten<br>The Netherlands<br>Email: customerservice@rbngames.com<br>Phone: +31 (0)6 13191722<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 30-09-2026 This return policy applies to online purchases from RBN Games and supplements our Terms and Conditions. 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