Terms and Conditions

Last updated: 30-09-2026

These general terms and conditions apply to agreements concluded with RBN Games. Consumers also have mandatory statutory consumer rights. These rights are not limited by these terms and conditions.

1. Company details

RBN Games
Amstelstraat 30
9673 HX Winschoten
The Netherlands
Chamber of Commerce (KvK) number: 94639396
Email: info@rbngames.com
Customer service: customerservice@rbngames.com
Phone: +31 (0)6 13191722

2. Applicability

These terms and conditions apply to every offer made by RBN Games and to every agreement concluded between RBN Games and a customer.

The terms and conditions are made available before or at the time the agreement is concluded, in a way that allows the customer to consult and store them.

If any provision of these terms and conditions proves to be null and void, voidable or otherwise unenforceable, the remaining provisions will continue to apply as far as possible.

Mandatory statutory consumer rights always prevail if a provision of these terms would conflict with them.

3. The offer

RBN Games aims to present all products, prices, conditions and other product information as completely and accurately as possible.

Obvious mistakes, typing errors and evident pricing or input errors are not binding on RBN Games, to the extent permitted by law.

Products may be offered new, used or refurbished. Where relevant, the condition of the product is stated on the product page.

Used and refurbished products may show normal signs of use in keeping with the age and stated condition of the product.

4. Product images

Product images are intended to give the best possible impression of the product.

For regular products, images may be representative or illustrative. The cosmetic condition shown may therefore not always reflect the exact cosmetic condition of the item delivered.

For unique products, Collector’s Editions, Limited Editions and other special items, it may be explicitly stated that the photos show the actual item offered.

Slight colour differences due to photography, lighting or screen settings may occur.

5. Used products

Used products have been used before and may show normal signs of use.

Used products are checked by RBN Games and, where applicable, tested before they are sold.

The age, condition, price, product description and any details stated in advance may be relevant to what can reasonably be expected of a used product.

6. Refurbished products

Refurbished products are used products that have been checked, tested and cleaned by RBN Games and, where necessary, serviced, repaired or fitted with replacement parts.

Refurbished does not automatically mean that a product is cosmetically identical to a new product. Normal signs of use may be present, unless explicitly stated otherwise.

7. Games, DLC and digital codes

Used games, Collector’s Editions and other used products may originally have included DLC codes, bonus codes, registration codes or other digital codes.

Unless explicitly stated otherwise, RBN Games does not guarantee for used products that such codes are present, unused, valid or still redeemable.

If a product listing explicitly promises that a specific digital code is present and unused, the customer may of course rely on that specific promise.

8. Collector’s Editions, Limited Editions and special products

For Collector’s Editions, Limited Editions, Steelbooks and other special products, we state as clearly as possible what is included with the item offered.

A product description may also describe the contents that originally came with a particular edition. Such a description does not automatically mean that every original component is included with the item offered.

The contents specifically stated for the item offered determine what will be delivered.

9. Formation of the agreement

The agreement is concluded when the customer places the order and RBN Games has confirmed the order electronically, except in the case of obvious errors or other situations in which, by law, no valid agreement has been formed.

After placing the order, the customer receives a confirmation at the email address provided.

The customer is responsible for correctly entering the details required to process and deliver the order.

10. Prices

All consumer prices are shown including applicable taxes, unless explicitly stated otherwise.

Any shipping costs and other additional costs are shown before the order is finally placed.

RBN Games may change prices for future orders. A price change does not affect an agreement that has already been concluded, except in the case of obvious errors and to the extent permitted by law.

11. Payment

Online payments are processed via Mollie and the payment methods offered at checkout.

The available payment methods may differ per country, order and moment.

The order is processed once payment has been successfully received or confirmed, unless a different procedure applies to the payment method concerned.

12. Stock

Many RBN Games products are used, refurbished, retro or available only in limited quantities.

Although stock is kept as carefully as possible, in exceptional cases an ordered product may turn out to be no longer available.

If delivery is not possible, RBN Games will contact the customer. Where possible, an alternative may be offered. The customer is not obliged to accept an alternative.

If no suitable delivery takes place, the amount paid for it will be refunded.

13. Shipping

RBN Games has fixed shipping days on Monday, Wednesday and Friday.

Orders are in principle processed and shipped on the next available shipping day, unless stated otherwise with the order.

For example, an order placed on a Wednesday may be scheduled for shipping on Friday. If it is possible to ship an order earlier, RBN Games may do so.

During busy periods, including Sinterklaas and Christmas, RBN Games may ship more often where possible. No right to daily shipping can be derived from this.

Once an order has been shipped, the customer receives Track & Trace information where applicable.

14. Shipping costs

The current shipping costs are shown before the order is completed.

At the time of the last change to these terms, the following standard rates apply:

Netherlands: € 4.99 for suitable letterbox/light shipments;
Netherlands: € 7.99 for parcels;
Netherlands: free shipping from € 100;
Belgium: € 9.99 below € 100 and free shipping from € 100;
Germany: € 9.99 below € 100 and free shipping from € 100;
France: € 14.99 per order.

The shipping costs shown at checkout are decisive for the order concerned.

15. Delivery times

After shipping, the following indicative transit times apply under normal circumstances:

Netherlands: usually 1 to 3 working days;
Belgium: usually 3 to 7 working days;
Germany: usually 3 to 7 working days;
France: usually 3 to 10 working days.

These times are indications and not guaranteed delivery moments, unless a fixed delivery date has been explicitly agreed.

If an order is not delivered within an agreed or statutory period, the consumer’s statutory rights in the event of late delivery remain fully applicable.

16. Carrier and delivery address

RBN Games ships orders via the carrier and delivery method offered during the ordering process.

If the customer would like a different carrier, delivery method or pick-up location, they can contact RBN Games before placing the order. Not every option can be offered and different rates may apply.

The customer is responsible for entering the delivery address correctly.

If an order cannot be delivered due to demonstrably incorrect or incomplete address details provided by the customer and has to be reshipped, reasonable additional shipping costs may be charged to the customer.

17. Risk and loss during shipping

For consumer purchases, RBN Games remains responsible for the order until it has been received by the consumer or a third party designated by the consumer, in accordance with the statutory rules.

If an order is lost in transit, the customer should contact RBN Games. Where necessary, RBN Games will contact the carrier and investigate the shipment.

The consumer does not have to resolve a missing order shipped by RBN Games with the carrier themselves.

If the carrier indicates that an order has been delivered but the consumer states they have not received it, RBN Games may start an investigation into the delivery.

18. Right of withdrawal

For online purchases, a consumer in principle has the statutory right to withdraw from the agreement within 14 days without giving any reason.

For the purchase of a product, this period in principle runs until 14 days after the day on which the consumer, or a third party designated by the consumer, received the product.

For an order consisting of several products delivered separately, the period may start after receipt of the last product, insofar as the statutory rules provide for this.

The consumer does not have to wait for delivery to let RBN Games know that they wish to withdraw from the agreement.

19. Notifying withdrawal

The consumer can withdraw from the agreement within the statutory period by sending RBN Games an unambiguous statement.

This can be done, among other ways, via:

the legally required online cancellation or withdrawal function on our website;
email;
the statutory model withdrawal form;
any other unambiguous statement that clearly shows the consumer wishes to withdraw from the agreement.

The consumer does not have to give a reason for the withdrawal.

If the consumer withdraws from the agreement via the online cancellation function, the consumer will receive a confirmation of the withdrawal in accordance with the statutory requirements.

After withdrawal, the consumer in principle has 14 days to return the product.

More information can be found in our Return Policy.

20. Examining a product during the cooling-off period

During the cooling-off period, the consumer may inspect and examine the product to the extent necessary to establish its nature, characteristics and functioning, comparable to what would reasonably be possible in a physical shop.

If the consumer goes further than necessary to examine the product and this results in a reduction in value, RBN Games may charge this reduction in value to the extent permitted by law.

A missing or damaged original packaging does not automatically lead to loss of the right of withdrawal.

RBN Games asks customers to return products complete, carefully packed and with any accessories included, where reasonably possible.

21. Return costs in the event of withdrawal

The direct costs of returning a product when exercising the statutory right of withdrawal are borne by the consumer, provided the consumer has been informed of this in advance in accordance with the statutory requirements.

This information is not provided solely through these terms and conditions, but is also made clearly available before the purchase.

We advise customers to pack a return carefully and to keep the proof of shipment and Track & Trace information.

A return due to a defect, incorrect delivery or valid warranty claim does not automatically fall under the same cost arrangement as a return due to withdrawal.

22. Refund in the event of withdrawal

In the event of a valid full withdrawal, RBN Games will refund all payments received from the consumer for the withdrawn agreement, including the costs of standard delivery, to the extent legally required.

If the consumer has explicitly chosen a more expensive delivery method than the standard delivery offered by RBN Games, RBN Games does not have to refund the price difference.

In the case of a partial return where the consumer keeps other products from the same order, the original delivery costs do not have to be refunded, to the extent permitted by law.

RBN Games will refund at the latest within the statutory period of 14 days after receiving the withdrawal statement.

RBN Games may withhold the refund until the product has been received or until the consumer has shown that the product has been returned, whichever is earlier.

Refunds are in principle made using the same payment method used for the original transaction, unless agreed otherwise.

23. Exceptions to the right of withdrawal

The right of withdrawal does not apply where a statutory exception applies.

This may apply, among other things, to:

products manufactured to the consumer’s specifications and clearly intended for that consumer;
sealed products that are not suitable for return for reasons of health protection or hygiene once the seal has been broken after delivery;
sealed audio or video recordings and sealed computer software where the seal has been broken after delivery;
other products or services for which the law provides an exception to the right of withdrawal.

RBN Games only applies an exception when the statutory conditions for it are met.

24. RBN Games warranty

RBN Games provides a standard 3-month warranty on our products, unless explicitly stated otherwise for the product concerned.

This warranty applies to, among other things, games, consoles, controllers, accessories, used products and refurbished products.

The RBN Games invoice serves as proof of warranty. The purchase date stated on the invoice is used to determine the RBN Games warranty period.

Please keep your invoice in a safe place. If the purchase can also be established in another reliable way in our records, being unable to show the invoice does not automatically mean that statutory rights are lost.

The full coverage, conditions, exclusions and procedure are set out in our Warranty Policy.

The RBN Games warranty does not limit consumers’ statutory rights.

25. Serial numbers and product identification

For consoles, controllers and other hardware, RBN Games may register the serial number or another unique identification number of the product delivered.

The serial number may be recorded on the invoice and/or in our records, among other places.

In the event of a warranty claim, return or other investigation, RBN Games may check whether the serial number and other identifying features match the item originally delivered by RBN Games.

If the product presented demonstrably does not match the item originally delivered by RBN Games, no claim can be made for that other product under the warranty belonging to the original purchase.

Damaged, removed, altered or illegible serial numbers may give rise to further investigation. If, as a result, it cannot reliably be established that the item is the one delivered by RBN Games, this may be taken into account in assessing the claim.

26. Damage, misuse and modifications

The RBN Games warranty does not cover defects or damage caused after delivery by the customer, a third party, misuse or external circumstances.

This may include, among other things:

drop, impact, pressure and breakage damage;
water, moisture and liquid damage;
corrosion, oxidation or short circuits caused by liquid damage occurring after delivery;
damage caused by incorrect or improper use;
damage caused by unsuitable power supplies, adapters, cables or accessories;
overheating caused by improper use;
damage caused by blocked or insufficient ventilation;
damage caused by your own repairs or work carried out by third parties;
hardware modifications;
software modifications;
custom firmware, jailbreaks, homebrew, hacks or other unsupported changes;
damage caused by or related to opening, disassembling, repairing or modifying the product;
damage to games, discs, cartridges or other physical media occurring after delivery.

For the full conditions, please refer to our Warranty Policy.

27. Investigation of a warranty claim

RBN Games may examine a product technically and visually to establish the nature and cause of the reported defect.

Thanks to our experience in checking, cleaning, repairing and refurbishing consoles, controllers and other hardware, in many cases we can determine whether a product has been opened, disassembled, repaired, damaged or modified.

This may include checking, among other things:

serial numbers and other identifying features;
screws, housing, clips and mounting points;
signs of opening or disassembly;
soldering;
replaced, removed or modified parts;
changes to fans or the cooling system;
hardware modifications;
software modifications and custom firmware;
water, moisture and liquid damage;
corrosion and oxidation;
signs of overheating;
other signs of damage, repair or modification.

We ask customers making a warranty claim to state fully and correctly whether the product has been opened, repaired, altered, damaged or modified after receipt.

If work, modifications or damage not mentioned in the warranty claim are found during the investigation, RBN Games may take these findings into account when assessing the cause of the defect.

The mere fact that a product has been opened, altered or repaired does not automatically mean that all of the consumer’s statutory rights lapse.

However, if a defect is caused by or related to damage, misuse, repairs or modifications by the customer or a third party, the defect concerned may fall outside the RBN Games warranty.

28. Burden of proof for defects

In assessing a defect, the statutory rules on the burden of proof apply in addition to these terms.

If a product shows a defect within one year of delivery and RBN Games claims that the defect was caused by misuse or actions of the consumer, the statutory rules apply under which RBN Games must, in the cases intended, prove that the defect can be attributed to the consumer.

This statutory allocation of the burden of proof is not limited by our 3-month warranty period or by provisions in our Warranty Policy.

29. Statutory conformity

In addition to the RBN Games warranty, a consumer has statutory rights if a product does not meet what could reasonably be expected of it.

For statutory conformity, there is no single fixed general warranty period for all products in the Netherlands.

What a consumer may reasonably expect of a product depends on, among other things:

the type of product;
the price;
the age;
the condition;
whether the product is new, used or refurbished;
the product description;
any defects or details reported in advance;
the normal lifespan that can reasonably be expected of the product.

The expiry of the RBN Games 3-month warranty therefore does not automatically mean that any statutory rights have lapsed.

30. Remedy for a valid defect

If RBN Games is responsible for a defect under the warranty or the statutory conformity rules, the problem will be resolved in accordance with the applicable rules.

Depending on the circumstances, this may consist of:

repair;
replacement;
a price reduction, if the statutory conditions for this are met;
termination and refund, if the statutory conditions for this are met.

For used, refurbished, retro, Collector’s Edition and other special products, an identical replacement item may not always be available.

A remedy to which the consumer is entitled under statutory conformity is provided free of charge to the extent required by law.

31. Shipping costs for warranty and statutory conformity

In the case of a valid warranty claim or a defect for which RBN Games is responsible under the statutory conformity rules, the necessary costs for proper handling are not borne by the consumer to the extent required by law.

In the event of a defect, please contact RBN Games first so that we can provide return or investigation instructions.

32. Submitting a warranty claim

A warranty claim can be submitted via customerservice@rbngames.com.

Where possible, we ask the customer to include:

order or invoice number;
the product concerned;
a clear description of the problem;
when the problem started;
any photos or videos;
whether any work, repairs or changes have been made to the product after receipt.

RBN Games may request additional information if reasonably necessary to assess the claim.

33. Complaints

Complaints about a product, order or service can be submitted via customerservice@rbngames.com.

Where possible, please include the order number and a clear description of the complaint.

RBN Games handles complaints within a reasonable period. If more time is needed for investigation, the customer will be informed.

34. Liability

RBN Games is liable for damage to the extent that such liability arises from the law or the agreement.

RBN Games is not liable for damage to the extent that it has demonstrably been caused by incorrect or improper use, own repairs, modifications, unsuitable accessories or other actions attributable to the customer or a third party.

Nothing in these terms and conditions excludes or limits liability where such exclusion or limitation is not permitted under mandatory law.

35. Fraud, product swapping and abuse

Within the limits of the law, RBN Games may investigate an order, return or warranty claim further if there are concrete indications of fraud, abuse, product swapping, manipulation or deliberately incorrect information.

For returns and warranty claims, it may be checked whether the product received matches the item originally delivered, using serial numbers, product features and our records, among other things.

If a product other than the one delivered by RBN Games is demonstrably returned, there is no entitlement to a refund or to the warranty belonging to the original purchase for that other product.

If there is sufficient reason to do so, RBN Games may take appropriate measures and provide information to competent authorities to the extent permitted by law.

36. Force majeure

RBN Games is not liable for a failure to the extent that it is caused by a circumstance that cannot be attributed to RBN Games by law.

This may include, for example, serious disruptions, fire, natural disasters, government measures, strikes and exceptional disruptions to transport or infrastructure.

This provision does not limit any statutory consumer rights that remain applicable despite the circumstances concerned.

37. Personal data

RBN Games processes personal data for purposes including carrying out orders, payments, shipping, customer service, warranty handling, fraud prevention and statutory administrative obligations.

More information can be found in our Privacy Policy.

More information about cookies and similar technologies can be found in our Cookie Policy.

38. Intellectual property

Original texts, design, logos, images and other content created by RBN Games may not be copied, published or used commercially without permission, unless permitted by law.

Brand names, product names, logos and other third-party material remain the property of their respective rights holders.

39. Changes to these terms

RBN Games may change these terms and conditions for future agreements, for example when the business operations, services or legislation change.

For an order already concluded, the version applicable at the time that agreement was concluded in principle applies.

40. Applicable law

Agreements with RBN Games are governed by Dutch law.

If the customer is a consumer living in another country, this choice of law does not affect the mandatory consumer protection to which the consumer is entitled under the applicable law.

Disputes will be submitted to the court competent by law, unless another method of dispute resolution has been validly agreed.