Last updated: 30-09-2026

RBN Games attaches great importance to the protection of your personal data. In this privacy policy, we explain which personal data we process, why we process it, with which parties data may be shared, how long we keep data and what rights you have.

This privacy policy applies to our website, webshop and the services of RBN Games.

1. Controller

The controller for the processing described in this privacy policy is:

RBN Games
Amstelstraat 30
9673 HX Winschoten
The Netherlands
Chamber of Commerce (KvK) number: 94639396
Email: info@rbngames.com
Phone: +31 (0)6 13191722

2. Which personal data do we process?

Which personal data we process depends on how you use our website and services. This may include:

  • first and last name;
  • billing and delivery address;
  • email address;
  • phone number, if provided by you;
  • account details when you create a customer account;
  • order and purchase details;
  • payment and transaction details;
  • details about returns, warranty and customer service;
  • shipping and Track & Trace details;
  • IP address;
  • browser, device and technical data;
  • data about the use of our website;
  • cookie preferences and consent choices;
  • correspondence with RBN Games;
  • other personal data you provide to us yourself.

3. Orders

When you place an order, we process the personal data necessary to process your order and perform our agreement with you.

We use this data, among other things, for:

  • processing and confirming your order;
  • processing the payment;
  • shipping your order;
  • informing you about the status of your order;
  • handling returns and warranty;
  • providing customer service;
  • keeping our financial and tax records.

Legal basis: performance of the agreement and, where applicable, compliance with legal obligations.

4. Customer account

You can create a customer account with RBN Games. For this, we process the data necessary to create and manage your account.

Your account may, for example, store your address details and order history, so you do not have to enter this information again for future orders.

We in principle keep your account for as long as it is active or until you request that the account be deleted, unless certain data must be kept longer due to a legal obligation or another valid reason.

Legal basis: performance of the agreement and providing the account functionality at your request.

5. Payments via Mollie

We use Mollie to process payments.

Depending on the payment method you choose, Mollie and the bank or payment service concerned may process personal data necessary to carry out and secure the payment.

This may relate to, among other things:

  • name;
  • email address;
  • IP address;
  • order details;
  • payment and transaction details;
  • information necessary for fraud prevention and security.

Depending on the payment method chosen, the bank or payment service concerned may also independently process personal data in accordance with its own privacy policy.

RBN Games does not necessarily receive all financial data processed during the payment process by Mollie, your bank or another payment service.

Legal basis: performance of the agreement and, where applicable, compliance with legal obligations.

6. Shipping and delivery

To deliver your order, we share the necessary personal data with our carrier. For regular shipments, we use PostNL, among others.

This may include, for example, your name, delivery address, email address and, if necessary or available, your phone number.

If a different carrier or shipping method is used at your request, the personal data necessary for shipping may be shared with that carrier.

Legal basis: performance of the agreement.

7. Returns, warranty and customer service

When you contact us about an order, return, warranty, product or other question, we process the data necessary to handle your request.

This may include, for example, your name, contact details, order number, purchase details and the content of your message.

Legal basis: performance of the agreement and/or our legitimate interest in answering questions, providing good customer service and keeping our records accurate.

8. Contacting RBN Games

When you contact us by email, phone, contact form or in any other way, we process the personal data you provide to us.

We use this data to handle your question or request, to communicate with you and to carry out any arrangements.

Legal basis: depending on the situation, performance of an agreement, taking steps prior to entering into an agreement, or our legitimate interest in answering questions and requests.

9. Google Analytics 4

We use Google Analytics 4 to gain insight into the use and performance of our website and webshop.

This allows us to gain insight into, for example:

  • the number of visitors to our website;
  • which pages are visited;
  • how visitors navigate through our website;
  • which devices and browsers are used;
  • how parts of our webshop are used;
  • the performance of our website.

Depending on our settings and your cookie preferences, technical data, device and browser information and data about pages visited and interactions with our website may be processed.

If consent is required for the use of Google Analytics, the processing concerned is controlled based on the choice you make via our cookie banner.

Legal basis: your consent where this is required for the processing concerned.

You can change your cookie preferences and any consent previously given at any time via the cookie settings on our website.

10. Complianz and cookie preferences

We use Complianz to manage our cookie banner and cookie preferences.

Data about your consent choices may be stored so that your preferences can be remembered and cookies and services can be controlled based on your choices.

Via the cookie settings on our website, you can review or change your preferences or withdraw consent previously given.

More information about the use of cookies and similar technologies can be found in our Cookie Policy.

11. Google Consent Mode

For supported Google services, Google Consent Mode may be used. This allows the choices you make via our cookie banner to be passed on to supported Google services.

Depending on the services and settings used, a distinction may be made between consent for analytics storage, ad storage, ad-related user data and personalised advertising.

Which features are actually active depends on the Google services used by RBN Games at that time, our settings and your consent choices.

12. Google Ads

RBN Games may use Google Ads and associated measurement and advertising services in the future.

If we actually use these services, they may be used, for example, to measure whether an advertisement led to a visit or purchase and, if you have given consent, to make advertisements more relevant.

Marketing and tracking technologies that require consent are only used for these purposes if you have given consent.

If Google Ads is actually activated on our website, we will update this privacy policy, our Cookie Policy and our cookie settings where necessary.

13. Cloudflare and website security

We use Cloudflare for the security, reliability and performance of our website.

Cloudflare helps, among other things, to protect our website against spam, bots, abuse, attacks, unauthorised access and other security risks.

In providing these services, technical data may be processed, such as:

  • IP address;
  • browser and device data;
  • date and time of requests;
  • information about network traffic and requests to our website;
  • other technical data necessary for security and fraud prevention.

Legal basis: our legitimate interest in protecting our website, webshop, systems and visitors and offering a safe and reliable website.

14. Cookies and similar technologies

Our website uses cookies and similar technologies for purposes including the functioning of the webshop, security, remembering preferences and, depending on your consent, analytics and marketing.

Non-essential cookies and similar technologies that require consent are used in accordance with the choices you make via our cookie banner.

More information about the categories and services used and how to manage your preferences can be found in our Cookie Policy.

15. Newsletter and commercial email

If you subscribe to our newsletter, we may use your name and email address to send you news, offers and other commercial information from RBN Games.

Legal basis: your consent, unless sending commercial communications in a specific situation is permitted on another lawful basis.

You can unsubscribe at any time via the unsubscribe option in our emails or by contacting us.

16. Records and legal obligations

RBN Games is required to process and retain certain data for our financial and tax records.

We keep data that forms part of our basic tax records for the legally prescribed retention period. For certain parts of the basic records, a tax retention period of 7 years in principle applies in the Netherlands.

If a different statutory retention period applies to certain data, we observe that period.

Legal basis: compliance with legal obligations.

17. Fraud prevention and security

We may process personal data where necessary to prevent, detect or limit fraud, abuse, security incidents or other unlawful activities.

This may relate, for example, to technical data, IP addresses, order details and information about suspicious activities.

Legal basis: our legitimate interest in protecting RBN Games, our customers, our website and our services and, where applicable, compliance with legal obligations.

18. With whom do we share personal data?

RBN Games does not sell your personal data.

We only share personal data where necessary for our services, business operations, legal obligations or the protection of our legitimate interests.

Depending on the situation, personal data may be shared with:

  • Mollie and the bank or payment service you choose, for processing payments;
  • PostNL and any other carriers used, for delivering orders;
  • Google, for Google Analytics and, if actually activated in the future, Google Ads;
  • Cloudflare, for website security, reliability and performance;
  • service providers involved in hosting, technical management and security;
  • email and communication service providers;
  • accounting, administrative and tax service providers;
  • professional advisers where necessary;
  • government bodies, regulators or other parties where we are legally required to provide data.

If a service provider processes personal data solely on our behalf, we make appropriate arrangements about the processing and security of that data where required.

19. International transfer of personal data

Some service providers we use are international organisations. As a result, personal data may in certain cases be processed outside the European Economic Area (EEA).

When personal data is transferred outside the EEA, we ensure that there is a valid basis for the transfer and that appropriate safeguards are applied where required, for example based on an adequacy decision or standard contractual clauses approved by the European Commission.

20. How long do we keep personal data?

We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep data longer or further retention is necessary for another valid reason.

In determining a retention period, we take into account, among other things:

  • the purpose for which the personal data was collected;
  • the duration of our relationship with you;
  • statutory retention obligations;
  • warranty, return and any dispute periods;
  • the need to prevent fraud and abuse;
  • your privacy rights.

When personal data is no longer necessary, it is deleted or anonymised, unless further retention is legally permitted or required.

21. Security

RBN Games takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised alteration.

We review our security measures periodically and adjust them where necessary. However, no method of electronic storage or data transmission can guarantee absolute security.

22. Minors

Our website and webshop are not specifically aimed at children under the age of 16.

If consent is required for processing and, under applicable law, consent from a parent or legal guardian is necessary, we only process the personal data concerned when those conditions are met.

If you believe we have processed personal data of a minor without valid consent, please contact us.

23. Automated decision-making

RBN Games does not itself make decisions based solely on automated processing that have legal effects for you or similarly significantly affect you, unless this is permitted by law and the applicable conditions are met.

External payment and security service providers may carry out their own automated checks, for example for fraud and security purposes. The privacy policy of the service provider concerned may apply to such processing.

24. Your privacy rights

Under the GDPR, depending on the situation, you have various rights regarding your personal data.

You may, among other things, have the right to:

  • access the personal data we process about you;
  • have incorrect or incomplete personal data corrected;
  • have your personal data deleted where there is a legal basis for this;
  • have the processing of your personal data restricted;
  • have your personal data transferred where the right to data portability applies;
  • object to processing based on a legitimate interest;
  • withdraw consent previously given at any time.

Withdrawing consent does not affect the lawfulness of processing that took place before your consent was withdrawn.

You can submit a request via info@rbngames.com.

We may ask you for additional information where necessary to verify your identity and to prevent personal data from being provided to the wrong person.

We in principle respond to your request within one month. Where the GDPR allows, this period may be extended due to the complexity or number of requests. In that case, we will inform you.

25. Complaints

If you believe we are not handling your personal data correctly, please contact us so that we can assess your complaint.

You also have the right to lodge a complaint with the competent data protection authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

26. Third-party links and services

Our website may contain links to websites and services of other parties. RBN Games is not responsible for how these external parties process personal data.

We advise you to consult the privacy policy of the party concerned when using an external website or service.

27. Changes to this privacy policy

We may update this privacy policy when our services, website, service providers used or applicable laws and regulations change.

The most recent version is published on our website. The top of this page shows when the privacy policy was last updated.

28. Contact

Do you have questions about this privacy policy or the processing of your personal data, or would you like to exercise your privacy rights? Please contact us:

RBN Games
Amstelstraat 30
9673 HX Winschoten
The Netherlands
Chamber of Commerce (KvK) number: 94639396
Email: info@rbngames.com
Phone: +31 (0)6 13191722

More information about the use of cookies and similar technologies can be found in our Cookie Policy.